HELBAKO GmbH (hereinafter referred to as “HELBAKO” or “we”) attaches great importance to the data protection-compliant handling and security in the processing of your personal data. With this data protection information, we would like to inform you about how we handle personal data in general and in particular.

1 Responsibilities 

1.1 Responsiblein terms of data protection 

The controller within the meaning of data protection law is the natural or legal person who – alone or jointly with others – determines the purposes and means of the processing of personal data.

The controller in terms of data protection is the:

HELBAKO GmbH
Weilenburgstr. 30
D-42579 Heiligenhaus
Phone: +49 2056 912-0
E-mail: infos(at)helbako.de

1.2 Our data protection officer

We have appointed an external data protection officer for our organization, who can be reached at the following contact details:

Boris Nicolaj Willm

Resilien[i]T GmbH
Phone: +49 211 695289 92
Email: dsb.helbako(at)resilienit.de

1.3 Our supervisory authority

You can contact the supervisory authority responsible for us at:

State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia

Kavalleriestr. 2-4
40213 Düsseldorf
Phone: +49 211 38424-0
E-mail: poststelle(at)ldi.nrw.de

2. general information on data protection

2.1 What data do we process from you? 

Depending on the specific processing situation and necessity, we collect and process different types of personal data. We provide detailed information on this in this and / or separate data protection information or as part of the data collection to the respective data subjects.

2.2 For what purposes do we process your data and on what legal basis?

We collect and process various personal data depending on the specific processing situation. The processing is always carried out in accordance with the provisions of the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) or other legal requirements The legal bases relevant to us result from Art. 6 para. 1 as follows:

2.2.1 On the basis of your consent

If you have given us your consent for the specific processing of your personal data, we will process your personal data on this basis. Consent may, for example, relate to the forwarding of data to partner companies, the evaluation of your data for targeted advertising measures or the sending of newsletters.

Consent is always voluntary. Refusal or withdrawal of consent will have no negative consequences for you.

2.2.2 For the fulfillment of contractual obligations

We process your personal data to fulfill contractual or quasi-contractual obligations or to establish a contract, for example for existing customer support or to answer questions from a prospective customer.

If you apply to us by post or electronically and provide us with personal data, we process this data exclusively for the purpose of initiating a future employment relationship.

2.2.3 Due to legal obligations

Within the scope of our legal obligations, we process your personal data if this is provided for or required by law. This may include, for example, the disclosure of your data to government authorities in the context of tax or criminal prosecution proceedings, the evaluation of your data to comply with regulatory requirements or the provision of certain information to legal institutions.

The processing of your data on this basis is always necessary. The legal obligation to which we are subject as an organization cannot be impaired by any refusal or restriction on your part. We assure you that your personal data will be processed in accordance with the law and that it will be comprehensively protected.

2.2.4 Due to legitimate interests

We also process your personal data to protect our legitimate interests, unless your interests or fundamental rights and freedoms, which require the protection of your personal data, prevail.

Subject to a balancing decision to be made in individual cases, we regularly assume that our legitimate interests prevail in the following non-exhaustive list of processing situations:

• for existing customer support;
• to inform you about offers for services and products if we have received your name, e-mail address or postal address from you in connection with the provision of our services and/or the sale of our products;
• to process your request after you have contacted us;

• Optimization of our processes (e.g. to identify sources of error), offers and services;
• Maintaining a customer database in our group of companies to improve customer service;
• in the context of legal prosecution in the event of suspicion or a criminal offense;
• to ensure the security, confidentiality and integrity of our IT systems; (e.g. through security and effectiveness tests);
• to process your data in order to test IT systems and software products, to carry out migrations, to ensure the functionality of new products and the correctness and completeness of migrations.
• In the event of a security incident involving your data, we are obliged under Art. 33 GDPR to report this immediately to the competent data protection supervisory authority. In our legitimate interest in complying with this legal obligation as quickly as possible, it may be necessary to process your personal data as part of the investigation of the incident. However, no personal data of yours will be transmitted to the data protection supervisory authority in the reports;
• to carry out internal audits, internal reviews and other control measures (e.g. reviews by the data protection or information security officer) in order to comply with legal requirements, ensure transparency in our business processes and continuously improve them. In doing so, it may be necessary to process documents or files that contain your personal data.
• to maintain a blacklist in order to implement the objection to processing pursuant to Art. 21 GDPR.

2.3 From whom do we receive your data?

In principle, we process your personal data that you have provided yourself or that has been collected from you. If necessary, we collect personal data from external sources (see point 2.4); we may refer you to other sources separately. Processing only takes place on the basis of a valid legal basis.

2.4 Who do we share your data with?

2.4.1 Companies, agencies and partners of HELBAKO

In principle, we only pass on your personal data if this is necessary for the establishment, execution or termination of a contract or contract-like relationship. In these cases, data is only passed on to companies affiliated with us or to partners and agencies. Partners and agencies are, in particular, independent commercial agents for the distribution of our goods and services in Germany and abroad. When you contact us, for example, we share the information you provide us with the relevant regional company so that it can offer you our products and services in an optimized manner, depending on the needs and regionality of your request.

The companies of HELBAKO GmbH include:
HELBAKO ELECTRONICA SRL
VGP Park Timisoara
C. Aviatorilor 4 Unit 8/B2
307200 Ghiroda, Jud. Timis
Romania

2.4.2 Processors and third parties

On our instructions, your personal data may be processed by processors if their involvement is necessary for processing. In these cases, we ensure that your personal data is processed in accordance with the provisions of the GDPR. Processors in this case are, for example, IT service providers, waste disposal companies, etc. In addition, these processors are contractually obliged to either delete or return the data to us in accordance with the legal requirements when their services are terminated.

Your data will only be transmitted and passed on to external recipients if this is permitted or required by law.

Your data may be passed on to the following recipients:

• Public bodies and institutions, as well as law enforcement agencies that receive data due to legal regulations (e.g. tax office, tax auditors, courts, employment agency, customs, etc.);
• In the event of a legal dispute or suspicion of a criminal offense (e.g. courts, opposing lawyers, authorities, contractual partners, consultants, business partners, opposing parties, insofar as necessary to protect our rights);
• Tax consultants, accountants, auditors, data protection officers, information security officers or legal advisors;
• Payment service provider, for processing a payment transaction (e.g. financial institutions, payment services);
• Collection service providers or credit agencies, insofar as this is necessary to exercise our rights;
• IT and other service providers; (e.g. for IT maintenance, cloud services, applications, website support, advertising agency, destruction of files and data carriers, credit checks, sanctions list checks, as well as protection and security services, caterers, call centers);
• Printing and logistics companies, telecommunications service providers, delivery services, e-mail providers of the recipient, data carrier disposal service providers.

2.5 Information on the transfer of data to third countries

In our organization, we use services from providers based in countries outside the European Economic Area where there is no level of data protection comparable to that in the EU. When using these services, your personal data may be transferred to these countries and processed there. We guarantee that this transfer will only take place within the framework of compliance with Art. 44 et seq. of the General Data Protection Regulation (GDPR) in order to ensure an adequate level of protection for your data.

2.6 Storage period

If no explicit or statutory storage period is specified at the time of collection, your personal data will be deleted as soon as it is no longer required to fulfill the purpose of storage and there are no statutory retention obligations or legal justifications for storage.

If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion will take place after these reasons no longer apply.

3 Your rights as a data subject

In accordance with the provisions of data protection law, we would like to inform you of your rights as a data subject. These rights are essential components of data protection and guarantee you control over your personal data. It is important to us that you are aware of your rights and understand how you can exercise them to protect your privacy and the integrity of your data. Below you will find a detailed breakdown of your rights and how you can exercise them if necessary.

3.1 Information, correction and deletion

You have the right to obtain information about your personal data processed by us. This includes information about the source of the data, the recipients and the purpose of processing. You also have the right to have this data corrected or deleted if necessary.

3.2 Right to restriction of processing 

You have the right to request the restriction of the processing of your personal data. This right is applicable under the following conditions:

• Accuracy of the data: If you dispute the accuracy of your personal data and verification is required.
• Unlawful processing: If the processing is unlawful, but you refuse to have it erased and instead request that its use be restricted.
• The purpose of processing no longer applies but is required for legal claims: If the controller no longer needs the data for the purposes of processing, but you need them to assert, exercise or defend legal claims.
• Objection to processing: If you have objected to the processing pursuant to Art. 21 para. 1 GDPR and it is still being examined whether the legitimate reasons of the controller outweigh your reasons.

During the period of restriction, your data, apart from being stored, may only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the Union or of a Member State.

3.3 Right to data portability

You have the right to receive your personal data that you have provided to us in a structured, widely used and machine-readable format in accordance with the existing legal provisions. This right also enables you to have this data transferred directly from one controller to another, where technically feasible. This applies in cases where the processing is based on consent or a contract and is automated.

3.4 Right to object to the collection of data in special cases

You have the right to object at any time to the processing of your personal data if it is based on Article 6(1)(f). This provision permits data processing on the basis of the legitimate interests of the controller or a third party, unless your interests or fundamental rights and freedoms, which require the protection of personal data, prevail.

You have the unrestricted right to object to the processing of your personal data for advertising purposes at any time. This includes direct marketing. As soon as you object, the processing of your data for these purposes will cease. This right is absolute and will result in the immediate cessation of the relevant data processing.

Individuals have the right not to be subject to decisions based solely on automated processing which produces legal effects concerning them or similarly significantly affects them.

The right to object also extends to profiling insofar as it is associated with direct marketing.

3.5 Revocation of your consent to data processing

You have the right to revoke processing based on your explicit consent at any time for the future. However, this revocation does not affect the legality of the data processing that took place before your revocation.

3.6 Contact option for exercising your rights as a data subject

You can declare the assertion of your rights and, if applicable, your objection informally by post or e-mail, addressed to:
HELBAKO GmbH
Area: Data protection
Weilenburgstr. 30
D-42579 Heiligenhaus
DST(at)helbako.de / dsb.helbako(at)resilienit.de / datenschutz(at)helbako.de

3.7 Right to lodge a complaint

If you believe that the processing of your personal data violates data protection law, you have the right to lodge a complaint with a data protection supervisory authority in accordance with Art. 77 (1) GDPR.

4. data processing on our website

4.1 General information on the legal basis for data processing on this website

If you have consented to data processing, we process your personal data on the basis of Art. 6 para. 1 lit. a DSGVO or Art. 9 para. 2 lit. a DSGVO, insofar as special categories of data pursuant to Art. 9 para. 1 DSGVO are processed. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also carried out on the basis of Art. 49 para. 1 lit. a GDPR. If you have consented to the storage of cookies or access to information in your end device (e.g. via device fingerprinting), data processing is also carried out on the basis of Section 25 (1) TDDDG. The consent can be revoked at any time. If your data is required for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 para. 1 lit. b GDPR. Furthermore, we process your data insofar as this is necessary for the fulfillment of a legal obligation on the basis of Art. 6 para. 1 lit. c GDPR. The data processing may further be based on our legitimate interest according to Art. 6 para. 1 lit. f DSGVO shall take place. Information on the relevant legal bases in each individual case is provided in the following paragraphs of this privacy policy.

4.2 External hosting

We host our websites externally. The personal data collected on our websites is stored on the hoster’s servers. This may include IP addresses, contact requests, meta and communication data, contract data, contact details, names, website accesses and other data generated via a website.

Our hoster will only process your data to the extent necessary to fulfill its performance obligations and follow our instructions with regard to this data.

We use the following hoster:

jweiland.net – Jochen Weiland
Echterdinger Straße 57
Building 9
D-70794 Filderstadt

The website is maintained by :

Website support:

PixelProduction GmbH & Co KG
Vorm Eichholz 2
D-42119 Wuppertal

We have concluded a data processing agreement (DPA) with the service provider for the use of the above-mentioned service. This is a contract prescribed by data protection law, which ensures that the service provider only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

4.3 SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, we use SSL or TLS encryption for our website(s). You can recognize an encrypted connection by the fact that the web address begins with “https://” and a lock symbol is displayed in your browser. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

4.4 Cookies

Our Internet pages use so-called “cookies”. Cookies are small data packets and do not cause any damage to your terminal device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your terminal device. Session cookies are automatically deleted after the end of your visit. Permanent cookies remain stored on your end device until you delete them yourself or they are automatically deleted by your web browser.

Cookies may originate from us (first-party cookies) or from third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services from third-party companies within websites (e.g. cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies can be used to evaluate user behavior or for advertising purposes.

Cookies that are required to carry out the electronic communication process, to provide certain functions that you have requested (e.g. for the shopping cart function) or to optimize the website (e.g. cookies to measure the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. a GDPR. 1 lit. f DSGVO stored. The website operator has a legitimate interest in the storage of necessary cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies and comparable recognition technologies has been requested, the processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); the consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.

You can find out which cookies and services are used on this website in this data protection information.

Cookie list

4.5 Consent with Borlabs Cookie

Our website uses Borlabs Cookie consent technology to obtain your consent to the storage of certain cookies in your browser or to the use of certain technologies and to document this in accordance with data protection regulations. The provider of this technology is Borlabs GmbH, Rübenkamp 32, 22305 Hamburg (hereinafter referred to as Borlabs).

When you use our website, a Borlabs cookie is stored in your browser, which documents the consents you have given and their revocation. This data is not passed on to the provider of Borlabs Cookie.

The collected data will be stored until you request us to delete it or delete the Borlabs cookie yourself, or until the purpose for storing the data no longer applies. Mandatory statutory retention periods remain unaffected. Details on the data processing of Borlabs Cookie can be found at https://de.borlabs.io/kb/welche-daten-speichert-borlabs-cookie/.

The use of Borlabs cookie consent technology is done in order to obtain the legally required consents for the use of cookies. The legal basis for this is Art. 6 para. 1 lit. c GDPR.

4.6 Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

• Browser type and browser version
• Operating system used
• Referrer URL
• Host name of the accessing computer
• Time of the server request
• IP address

This data is not merged with other data sources.

The collection of this data is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimization of its website – for this purpose, the server log files must be recorded.

4.7 Contact form

If you send us inquiries via the contact form, the information you provide in the inquiry form, including the contact data you enter there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions.

The processing of this data is based on Art. 6 para. 1 lit. b DSGVO, provided that your request is related to the performance of a contract or is necessary for the performance of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 para. 1 lit. f GDPR) or on your consent (Art. 6 para. 1 lit. a GDPR) if this has been requested; the consent can be revoked at any time.

The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory statutory provisions – in particular retention periods – remain unaffected.

4.8 Analysis tools and advertising

4.8.1 Google Tag Manager

We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.

Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create any user profiles, does not store any cookies and does not carry out any independent analyses. It is only used to manage and display the tools integrated via it. However, Google Tag Manager records your IP address, which may also be transmitted to Google’s parent company in the United States.

The use of Google Tag Manager is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the fast and uncomplicated integration and management of various tools on its website. If a corresponding consent has been requested, the processing is based exclusively on Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TDDDG, insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active

4.8.2 Google Analytics

This website uses functions of the web analysis service Google Analytics. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics enables the website operator to analyze the behavior of website visitors. The website operator receives various usage data, such as page views, length of visit, operating systems used and origin of the user. This data is assigned to the user’s end device. It is not assigned to a user ID.

We can also use Google Analytics to record your mouse and scroll movements and clicks, among other things. Google Analytics also uses various modeling approaches to supplement the collected data records and uses machine learning technologies for data analysis.

Google Analytics uses technologies that enable the recognition of the user for the purpose of analyzing user behavior (e.g. cookies or device fingerprinting). The information collected by Google about the use of this website is generally transmitted to a Google server in the USA and stored there.

The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TDDDG. Consent can be revoked at any time.

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the USA that is intended to ensure compliance with European data protection standards for data processing in the USA. Every company certified under the DPF undertakes to comply with these data protection standards. Further information on this can be obtained from the provider at the following link: https://www.dataprivacyframework.gov/s/participant-search/participant-detail?contact=true&id=a2zt000000001L5AAI&status=Active

IP anonymization

Google Analytics IP anonymization is activated. As a result, your IP address will be shortened by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.

Browser plugin

You can prevent the collection and processing of your data by Google by downloading and installing the browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.

You can find more information on how Google Analytics handles user data in Google’s privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.

We have concluded an order processing contract with Google and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

4.8.3 WP Statistics

This website uses the analysis tool WP Statistics to statistically evaluate visitor access. The provider is Veronalabs, Tatari 64, 10134, Tallinn, Estonia(https://veronalabs.com).

With WP Statistics we can analyze the use of our website. Among other things, WP Statistics records log files (IP address, referrer, browser used, origin of the user, search engine used) and actions that website visitors have taken on the site (e.g. clicks and views).

The data collected with WP Statistics is stored exclusively on our own server.

The use of this analysis tool is based on Art. 6 para. 1 lit. f GDPR. We have a legitimate interest in the anonymized analysis of user behaviour in order to optimize both our website and our advertising. If a corresponding consent has been requested, the processing is based exclusively on Art. 6 para. 1 lit. a DSGVO and § 25 para. 1 TDDG, insofar as the consent includes the storage of cookies or access to information in the user’s end device (e.g. device fingerprinting) within the meaning of the TDDG. Consent can be revoked at any time.

IP anonymization

We use WP Statistics with anonymized IP. Your IP address is shortened so that it can no longer be directly assigned to you.